Discovery stays on the apps
Marketplaces are useful for finding new guests. BiteBuddy is built for what happens after—so repeat demand can live under your own brand.
Restaurant customer retention · Metro Vancouver
Turn first-time eaters into
lifetime regulars. Automatically.
Stop paying marketplace commissions on every repeat visit. BiteBuddy’s built-in loyalty and automated email marketing work in the background to bring customers back—no marketing degree required.
Keep marketplaces. Own your customers. Paid options from CA$49/month.
The problem
Marketplaces hide your customers. We give them back.
When guests order through Uber Eats or DoorDash, the app usually owns the relationship. You don’t get a usable customer list, and you can pay high commissions every time they come back.
Retention needs your list
Without emails, consent, and order history on your side, every reorder can start from zero inside someone else’s platform.
Keep marketplaces. Own your customers.
Use delivery apps for discovery. Use BiteBuddy for direct ordering, loyalty, and automated follow-up that brings guests back.
Done-for-you email automation
Marketing on autopilot. Set it and forget it.
You’re too busy cooking to write campaigns every week. BiteBuddy triggers the right message at the right moment—using flows that are already built.
Welcome email
Say thank you after their first direct order and invite them back with a small next-visit offer.
No-order follow-up
Nudge guests who started an order but didn’t check out—before the moment goes cold.
First-order follow-up
Keep the conversation going after the first successful pickup with a friendly, on-brand message.
30-day win-back
Automatically send a special offer to customers who haven’t ordered in a month.
Coupon expiry reminder
Create urgency when a discount is about to expire—without writing a new campaign each time.
Seamless loyalty program
Built-in rewards they will actually use.
Ditch the punch cards. Customers earn points with every direct order, track their balance, and redeem discounts at checkout—simple for them, practical for your team.
- Points earn automatically on direct orders
- Customers track balances in their account
- Redeem rewards at checkout—no punch cards
- Pairs cleanly with promotions and coupons
Marketplace to direct
How do we move customers off the apps?
We don’t just give you software—we give you the playbook. Use printed QR inserts, code cards, and targeted promos so discovery on delivery apps can become a direct reorder habit.
QR inserts & code cards
Put a clear next-step inside delivery bags and pickup orders: order directly next time.
Targeted promos
Offer a direct-order incentive that moves marketplace discovery into your own channel.
Automated follow-up
Once they order directly, welcome, win-back, and reminder emails keep the relationship going.
Example insert line: “Next time, order directly from our website and get 10% off.” Once they order directly, automated emails help bring them back.
Why it matters
Repeat guests are expensive to rent forever.
If marketplace commissions sit around 30%, every repeat order that stays on the app keeps paying that tax. Moving regulars to direct ordering doesn’t require abandoning delivery apps—it means building a list you can actually follow up with.
FAQ
Loyalty, email, and plan questions—answered.
Do I have to write the marketing emails myself?
No. BiteBuddy includes pre-written, ready-to-run email templates for the core automation flows. Activate them once and they run in the background.
Which options include loyalty and email automation?
Promotions and coupons are available with BiteBuddy’s paid ordering service. Loyalty rewards and automated email marketing are part of the retention scope—alongside campaign email tools. Final package details are confirmed during consultation.
Can I send mass emails for holidays or special events?
Yes. Along with automated flows, you can send one-off campaign emails—like seasonal specials or new-menu announcements—to your customer list.
Do customers need an account?
Customers can create an account to track loyalty and offers more easily. Exact account requirements depend on how rewards and checkout are configured for your restaurant.
Is SMS included?
SMS is currently available on a limited basis and may not be offered for every restaurant or campaign. Email automation is the core retention channel today.
Can customers unsubscribe?
Yes. Marketing messages include unsubscribe options where required, and we keep limited suppression records so opt-out requests continue to be respected.
Next step
See how retention fits your restaurant.
Book a short consultation. We’ll walk through loyalty, automated email, and how BiteBuddy can help you keep marketplaces for discovery while owning more repeat customers.