Do I need to set everything up myself?
No. We help with menu setup, configuration, hardware delivery, and in-person installation so you do not have to handle the tech details alone.
Direct online ordering for local restaurants — done for you
We set up your menu, hardware, and launch flow so you can start taking pickup orders faster.
Trusted by local restaurants
Built for real restaurant operations in Metro Vancouver.
“Setup was straightforward, and our pickup workflow became much easier to manage.”
Night Owl Cafe
“Customers can order directly without calling, and the store-side workflow feels simple.”
Kam Tou Seafood Restaurant
Send us your menu. We'll handle the setup.
You only need to send your basic restaurant information, contact details, and your menu data in whatever format you already have.
Accepted menu formats
- A PDF menu
- Photos of your printed menu
- Screenshots
- Spreadsheet or document files
- A link to your existing website menu
We handle the rest
- Menu setup
- Ordering page build
- Basic website setup
- Hardware preparation
- In-person installation
- Launch support
A better way to take direct orders
BiteBuddy gives your restaurant a branded online ordering experience that looks professional, works smoothly on mobile, and connects to a store tablet so your team can manage orders in real time.
Your own branded online ordering page
Free menu setup to help you launch faster
Tablet and printer hardware included
In-person hardware setup and installation included
A basic launch website included
A system designed for fast, pickup-focused restaurants
Optional tools to help bring customers back again and again
Explore BiteBuddy
Start with online ordering, then grow your direct customer channel.
BiteBuddy helps local restaurants launch direct pickup ordering, receive orders in-store, and add loyalty or marketing tools when they're ready.
Without Replacing Your POS
Keep your current POS and add a direct pickup ordering channel on top.
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Online Pickup Ordering
Let customers place pickup orders directly from your restaurant's branded ordering page.
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Vancouver
Direct online pickup ordering for Vancouver restaurants that want a local setup partner.
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Tablet & Printer Setup
Receive and print online orders with a store-side workflow built for busy restaurants.
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Loyalty & Email Marketing
Bring customers back with rewards, offers, email capture, and simple marketing tools.
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Simple pricing for restaurants that want to launch fast
Save up to 23% when billed annually
Starter
Best for first-time launch
Limited-time offer$65/mo$59/mo
billed monthly
12-month commitment
Most Popular
Growth
Best for growing repeat orders
Limited-time offer$119/mo$99/mo
billed monthly
12-month commitment
Premium
Best for a full direct-order growth system
Limited-time offer$199/mo$179/mo
billed monthly
12-month commitment
Simple monthly billing. Lower rates with annual commitment. No upfront payment required.
Launch Promotion: Join now and get your $100 on-site installation fee waived.
Custom pricing is available for multi-location restaurants or special setups.
Online payment processing fees apply separately.
Compare plans
| Feature | Starter | Growth | Premium |
|---|---|---|---|
| Branded online ordering page | |||
| Free menu setup at launch | |||
| Tablet hardware included | |||
| Printer hardware included | |||
| In-person hardware setup and installation | |||
| Basic launch website included | |||
| Pickup flow configuration | |||
| Basic onboarding and launch support | |||
| Coupons & promotions | |||
| Email marketing foundation | |||
| Included email sends per month | Up to 2,000 | Up to 10,000 | |
| Loyalty program | |||
| Digital gift cards | |||
| Monthly promo creative support |
Choose the setup that fits your stage
Starter
Launch your direct ordering channel with the essentials.
- Branded online ordering page
- Menu setup at launch
- Tablet and printer hardware included
- In-person hardware setup and installation
- Basic launch website included
- Pickup flow configuration
- Coupons and promotions
- Basic onboarding and launch support
Growth
Add customer retention tools once your direct order base is growing.
Includes everything in Starter, plus:
- Email marketing foundation
- Up to 2,000 email sends per month
- Loyalty program
Premium
For restaurants that want a more complete direct-order growth system, not just an ordering page.
Includes everything in Growth, plus:
- Up to 10,000 email sends per month
- Digital gift cards
- Monthly promo creative support
Platform features
Basic Launch Website Included
A simple launch website is included to help your restaurant establish a clean online presence and connect customers to your direct ordering page.
- A simple branded landing page
- Domain connection support
- Hosting included within your plan
- Direct linking to your BiteBuddy ordering page
Advanced branding, custom website design, and expanded website work can be quoted separately.
Coupons & Promotions
Run welcome offers, slow-day promotions, limited-time offers, or special event campaigns without changing your core menu pricing.
Email Marketing Foundation
Capture customer emails with proper consent, build a clean customer list, and prepare your restaurant for future email campaigns.
- Consent collection
- Customer email capture
- Unsubscribe support
- Basic campaign readiness
Higher-volume campaigns, advanced automation, and additional campaign management can be quoted separately.
Loyalty Program
Reward repeat customers and encourage direct reorders over time.
Digital Gift Cards
Offer digital gift cards that can be purchased online, delivered digitally, and registered to a customer account for future use. Common values include $25, $50, and $100.
Monthly Promo Creative Support
Receive light monthly design support for one promotional visual, such as:
- A poster
- A banner
- A campaign image
- A simple promotional graphic for your restaurant
Why restaurants choose BiteBuddy
We don't just give you software — we help you launch it.
Many platforms give you tools. We help you get them live.
Built for real restaurant operations.
Designed around fast order handling, tablet-based workflows, printer workflows, easy menu updates, and day-to-day reliability.
Start simple, grow later.
Start with direct ordering and coupons on Starter, then add loyalty, digital gift cards, or email tools when the business is ready.
Your brand stays front and center.
Your customers order from your restaurant, not from a marketplace full of competitors.
Who BiteBuddy is for
Independent restaurants
Quick-service and pickup-focused restaurants
Restaurants launching direct online ordering for the first time
Owners who want help with setup, not just software access
Restaurants that want to grow repeat orders over time
BiteBuddy is especially useful if your current ordering flow feels fragmented, your team needs a simpler store-side workflow, or you want a more premium direct ordering experience.
How it works
1
Intro call
We learn about your restaurant, menu, and current workflow.
2
Send us your basics
You send your restaurant info and your menu file in whatever format you already have.
3
We build everything
We set up your ordering page, website, and store-side workflow.
4
Installation
We visit your store to install and test the tablet and printer setup.
5
Go live
You start taking orders through your own branded direct channel.
6
Grow over time
Coupons and promotions are included from Starter. When ready, add loyalty, digital gift cards, or email tools.
Support
General support
Monday to Friday, 9 AM – 5 PM PT. Responses within 1 business day.
Priority issue support
Critical order-flow, tablet, printer, or outage-related issues receive priority support 365 days a year.
Included on-site installation area
VancouverBurnabyNew WestminsterRichmondNorth VancouverCoquitlamSurreyDelta
For locations outside these areas, additional travel or setup fees may apply depending on distance and scope.
Menu update policy
Included after launch
- Typo and price corrections free within 30 days
- Up to 3 small menu updates per month included
Quoted separately
- Large menu restructuring
- Category rebuilds
- Major menu redesigns
- Bulk image replacement work
Frequently asked questions
No. We help with menu setup, configuration, hardware delivery, and in-person installation so you do not have to handle the tech details alone.
What kind of menu file do I need to prepare?
Whatever you already have is usually enough. You can send a PDF, menu photos, screenshots, a spreadsheet, a document, or a link to your current menu.
Is hardware included?
Yes. Tablet and printer hardware are included, along with in-person installation and setup.
What kind of website is included?
A simple launch website is included to help your restaurant establish a clean online presence and connect customers to your direct ordering page. More advanced branding or custom website work can be quoted separately.
Can I start with only online ordering?
Yes. That is how most restaurants start. You can begin with the core ordering system, which includes coupons and promotions on Starter, and add loyalty, digital gift cards, or email tools later.
Do you help install the tablet and printer?
Yes. In-person installation is included within our service area, and our current launch promotion waives the standard $100 installation fee.
Is this better for pickup or delivery?
BiteBuddy is especially well suited for pickup-focused restaurants.
What are digital gift cards?
Customers can purchase gift cards online, receive them digitally, and register them to their account for future use.
What is included in email marketing foundation?
It includes consent collection, customer email capture, unsubscribe support, and basic campaign readiness. Monthly sending limits depend on plan.
What if I need more email sending volume?
Higher-volume campaigns and additional sending can be quoted separately.
What support do you provide?
General support is available Monday to Friday, 9 AM–5 PM PT, with responses within 1 business day. Critical order-flow and hardware-related issues receive priority support 365 days a year.
How does pricing work?
Regular list pricing is $69 per month with no commitment for Starter, $129 for Growth, and $229 for Premium. On an annual plan (12-month commitment, billed monthly), regular rates are $65 per month for Starter, $119 for Growth, and $199 for Premium. Full details are in the pricing section above. Custom pricing is available for multi-location restaurants or more specific requirements.
Are payment processing fees included?
No. Online payment processing fees apply separately.
Launch your restaurant's direct ordering channel with less hassle
Get a branded ordering page, free menu setup, hardware included, and in-person installation — so you can focus on running your restaurant, not the tech.